Last Updated: August 28, 2026

Thank you for shopping with Wreaths by Z.

We want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can review the issue and determine the appropriate solution.

1. Returns

We accept eligible returns within [NUMBER] days of delivery, subject to the conditions described in this policy.

To be eligible for a return, the item must generally:

• Be unused

• Be in its original condition

• Be returned with its original packaging where applicable

• Not be damaged due to customer handling or misuse

• Not be a custom or personalized product unless the item is defective or incorrect

Some products may not be eligible for return because of their customized, seasonal, limited-edition, or made-to-order nature.

2. Custom and Personalized Wreaths

Custom, personalized, or made-to-order wreaths are generally non-refundable and non-returnable because they are created specifically for the customer.

However, if your custom order arrives damaged, defective, or materially different from what was ordered, please contact us so we can review the issue and determine an appropriate resolution.

3. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your order:

• Arrives damaged

• Contains the wrong product

• Is missing an item

• Is materially different from what you ordered

please contact us within [NUMBER] days of delivery.

Please provide:

• Your order number

• Your name

• A description of the problem

• Clear photographs of the item and packaging

• Any other information that may help us investigate the issue

We may request photographs before approving a replacement or refund.

4. Exchanges

We may offer exchanges for eligible products depending on availability.

Custom, personalized, clearance, or made-to-order products may not be eligible for exchange unless they arrive defective, damaged, or incorrect.

If you would like to request an exchange, contact us before sending the item back.

5. Refunds

If your return is approved, we will process the applicable refund to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Once your refund has been issued, it may take additional business days for the funds to appear in your account.

6. Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, original shipping charges may be non-refundable.

Customers may also be responsible for return shipping costs for eligible returns.

If we determine that an item was damaged during delivery or that we sent an incorrect or defective product, we may provide appropriate return-shipping assistance.

7. Return Authorization

Please contact us before returning an item.

Unauthorized returns may be delayed or may not be eligible for a refund.

We will provide return instructions when your return request is approved.

8. Items Not Eligible for Return

Unless required by applicable law, the following may generally not be eligible for return:

• Custom wreaths

• Personalized wreaths

• Made-to-order products

• Clearance or final-sale products

• Products damaged through customer misuse

• Products that have been altered by the customer

• Products returned outside the applicable return period

• Gift cards, where applicable

9. Sale and Clearance Items

Sale, promotional, clearance, or final-sale products may be subject to different return conditions.

If an item is marked “Final Sale,” it is generally not eligible for return or refund unless it arrives damaged, defective, or incorrect, or otherwise must be accepted under applicable law.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters production, customization, processing, or shipping.

Once a custom or made-to-order product has entered production, cancellation may no longer be possible.

11. Refunds for Undeliverable Packages

If an order is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or otherwise caused the package to be undeliverable, we may contact the customer regarding available options.

Additional shipping charges may apply if the order needs to be reshipped.

12. How to Request a Return or Refund

To request a return, exchange, replacement, or refund, please contact:

Wreaths by Z

Email: [CLIENT EMAIL ADDRESS]

Phone: [CLIENT PHONE NUMBER]

Please include:

• Your name

• Order number

• Date of purchase

• Product name

• Reason for the request

• Photos, if the product arrived damaged or defective

We will review your request and provide further instructions.

13. Consumer Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.

14. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

For questions about returns, refunds, exchanges, or replacements, please contact:

Wreaths by Z

Email: [CLIENT EMAIL ADDRESS]

Phone: [CLIENT PHONE NUMBER]

Business Address: [CLIENT BUSINESS ADDRESS]